Terms and Conditions at Nordic Navigation Systems

General Information

Nordic Navigation Systems
Kleinsgade 6, 5
1633 Copenhagen V
CVR no.: 43988166
Phone: 26295007
Email: azac.alberto@outlook.dk

Prices

At Nordic Navigation Systems, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices daily without prior consent. We are not liable for sold-out items.

Payment

Nordic Navigation Systems accepts payments via VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and include VAT. We are not liable for pricing errors and sold-out/discontinued items.

Delivery

Nordic Navigation Systems aims to dispatch orders placed before 5 PM on the same day; orders placed after this time will be sent on the next working day.
We ship throughout Denmark. Shipping costs start from DKK 35. Goods will be delivered to the delivery address specified during the order.
We do not deliver abroad, nor to the Faroe Islands and Greenland.
Your goods will be sent with Post Nord or GLS.
NOTE: If there is insufficient space at the pickup point, the package will be moved to the nearest pickup point, and you will be notified. If problems arise, please contact customer service.
Deliveries are made on all weekdays. Your item will be delivered 1-3 working days after the order.
For certain items, special delivery terms apply. These terms will be specifically stated before the purchase of such items.

Right to Complain

A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain covers defects in material and/or manufacturing. You can have the item repaired, exchanged, refunded, or a price reduction, depending on the specific situation. The right to complain does not cover faults or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. Nordic Navigation Systems will cover return costs to a reasonable extent.

For returns, complaints, and exercise of the right of withdrawal, please send to:
Nordic Navigation Systems
Kleinsgade 6, 5
1633 Copenhagen V
Shipments sent cash on delivery are not accepted.

Refund

In case of a refund, please provide bank details in the form of your registration number and account number so that the agreed amount can be transferred. This information can be safely provided via email or other electronic means, as it is not sensitive information and will only be used for the purpose of fulfilling your refund.

Right of Withdrawal

A full 14-day right of return is granted for items purchased in our webshop.

The period is calculated from the day:

• You receive the order.
• You gain physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several stages.
• You gain physical possession of the last lot, or last part, when it concerns an agreement for the delivery of goods consisting of several lots/parts.
• You gain physical possession of the first item when it concerns regular delivery of goods over a specific period.

You must cover the return costs yourself.
Withdrawal must be notified to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the withdrawal. Notification must be given by email to azac.alberto@outlook.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to return the item to us, you must complete the enclosed Return Form and send the item to:
Nordic Navigation Systems
Kleinsgade 6, 5
1633 Copenhagen V

You cannot withdraw by simply refusing to receive the item without at the same time giving clear notification thereof.

Items Excluded from the Right of Withdrawal

The following types of goods are not included in the right of withdrawal:

• Goods manufactured according to the consumer's specifications or clearly personalized.
• Sealed goods which are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.
• Goods which, by their nature, are inseparably mixed with other items upon delivery.
• Goods where the seal has been broken.
• Performed non-financial services, if the performance of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ceases when the service is fully performed.
• Delivery of digital content not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and acknowledgment that he thereby loses his right of withdrawal.
• Newspapers, periodicals, or magazines, except for subscription agreements for such publications.
• Agreements concluded at a public auction.
• Goods that deteriorate or expire rapidly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. Processing will be faster if you also fill in and enclose our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery.

Condition of the Item upon Return

You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tried beyond what is described above, it is considered used. This means that upon withdrawal of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return. To receive the full purchase amount back, you must therefore try the item without actually putting it into use.

Refund

If you regret your purchase, you will naturally receive the amount you have paid to us back.
In the event of a depreciation in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding extra costs due to your choice of a delivery method other than the cheapest standard delivery method we offer), will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. The refund will be made using the same payment method you used for the original transaction unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back or until you have provided documentation that you have returned it.

Personal Data Policy

For you to enter into an agreement with us and shop on our website, we need the following information about you:

• Name
• Address
• Phone number
• Email address
• Information about what you have purchased

We process your personal data for the purpose of being able to deliver the item to you and to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Nordic Navigation Systems. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.

Complaint Options – Overview and Links

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Danish Competition and Consumer Authority's Centre for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must state our email address: azac.alberto@outlook.dk